Shipping
Rates & Free Shipping
ATC
Medical offers FREE shipping on orders over $100*.
Orders under $100 ship at a flat rate of $8.50.
*Oversized and/or overweight items may incur additional
shipping fees. When applicable, this will be clearly noted on the product page
with the message: Additional shipping charges
may apply.
Shipping
Carriers
We ship
through FedEx and UPS Ground.
Additional charges will apply for orders to Hawaii, Alaska, and Puerto
Rico.
Order
Processing & Delivery Times
Most
orders arrive within 1-3 business days.
- Orders placed before 1:00
PM CST ship the same day. Tracking information is
sent the following morning.
- Orders placed after 1:00
PM CST ship the next business day, with tracking
provided the morning after shipment.
Delivery
times may vary due to weather, carrier delays, holidays, or product
availability.
Backorders
& Out-of-Stock Items
If an
item becomes unavailable after your order is placed, we will notify you via
email and updated availability and provide options for a back order,
substitution, or refund.
Shipping
to PO Boxes & Military Addresses
We
currently do not ship PO Boxes or APO/FPO addresses.
International
Shipping
ATC
Medical does offer international shipping, and the shipping
charges are paid by the customer.
Incorrect
or Undeliverable Addresses
Customers
are responsible for providing correct shipping information.
ATC Medical is not responsible for delays or extra charges caused by incorrect
or undeliverable addresses. Reshipment fees will apply.
Lost or
Damaged Packages
If your
order arrives damaged or does not arrive as expected, please contact us
within 3 business days at [email protected] or call us at 1 877 508 4013.
We will work with the carrier to resolve the issue and arrange a replacement or
refund when appropriate.
Signature
Requirements
A
signature may be required for high-value shipments to ensure secure delivery.
Holiday
Shipping
During
holiday periods, shipping and delivery times may be extended. We encourage
customers to place orders early to avoid delays.