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Homepage > Returns

Return Policy

If you request an RMA (Return Material Authorization) for a product and we do not receive the original packaging with original labeling your RMA may be rejected and your product not returned to you and without any exchange or refund.  We must be informed within 24 hours if there are any damages to your product.

Some of our items are special order items that ship directly from the manufacturer.  These items will be marked as SP and will take approximately 10-15 business days for delivery and in most cases, cannot be returned.

Depending on the Manufacturer, there may be a 25% restocking fee.  There will definitely be a 25% restocking fee on Invacare products.  If it is an Invacare or McKesson product, the seal must not (out of package) be broken on the package or they will not accept the item back.

We are unable to take back certain products due to health reasons.  These items include, but are not limited to, underwear, pillows, toilet seats, oral products, etc.  If an item has been opened or used, it is not returnable.

Steps to follow on returns:

1.        email to service@atcmedical.com the following information.

            a.         Order number

            b.        Item or items to be returned

            c.         Quantity to be returned

            d.        Include in the Subject line:  RETURN

            e.         Reason for the return.

Within 24 hours (except for week-ends and holidays) you will receive an email with instructions for the return.  Allow up to 30 days for the item (s) to be returned and inspected for the credit to be issued.

Once an RMA # is issued, you have 10 days in which to return this item.  We have the right to refuse the credit if the item is returned after the 10 day period. 

We will accept a request for an RMA on an order placed within the past 30 days.  If the order is past 30 days, we have the right to refuse a refund.

The only way we can issue credit on a returned item is to have that package marked clearly with the RMA #.  If the package is not clearly marked, we will not know who to issue credit to.

ATC Medical ships within the Continental United States under the normal shipping policy.  We are not responsible for freight outside of this area.

 
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