If you request an RMA (Return Material Authorization) for a product and we do not receive
the original packaging with original labeling your RMA may be rejected and your
product not returned to you and without any exchange or refund. We must be informed within 24 hours if there
are any damages to your product.
Some of our items are special order items that ship directly
from the manufacturer. These items will be marked as SP and will take
approximately 10-15 business days for delivery and in most cases, cannot be
Depending on the Manufacturer, there may be a 25% restocking fee. There will definitely be a 25% restocking fee on Invacare products. If it is an Invacare or McKesson product, the seal must not (out of package) be broken on the package or they will not accept the item back.
We are unable to take back certain products due to health
reasons. These items include, but are
not limited to, underwear, pillows, toilet seats, oral products, etc. If an item has been opened or used, it is not
follow on returns:
1. email to email@example.com the
or items to be returned
to be returned
in the Subject line: RETURN
for the return.
hours (except for week-ends and holidays) you will receive an email with instructions for the return. Allow up to 30 days for the item (s) to be returned and inspected for the credit to be
Once an RMA # is issued, you have 10 days in which to return
this item. We have the right to refuse
the credit if the item is returned after the 10 day period.
We will accept a request for an RMA on an order placed
within the past 30 days. If the order is
past 30 days, we have the right to refuse a refund.
The only way we can issue credit on a returned item is to
have that package marked clearly with the RMA #. If the package is not clearly marked, we will
not know who to issue credit to.
ATC Medical ships within the Continental United States under
the normal shipping policy. We are not
responsible for freight outside of this area.