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ATC, Medical Equipment & Supplies, Germantown, TN

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Return & Refund Policy



If the product is not received or damaged, a Refund will be issued.  Please contact us at with the following information at:

[email protected] or 877 508 4013 for notification. 

a.  Order Number

b.  Product or products missing or damaged.

After notification, a credit will be issued back through the card (or original method of payment) used.  You will receive the Credit transaction code and the amount via email.  You will receive your credit within a certain amount of days, depending on your card issuer’s policy.


If you request an RMA (Return Material Authorization) for a product and we do not receive the original packaging with original labeling your RMA may be rejected and your product not returned to you and without any exchange or refund.  We must be informed within 24 hours if there are any damages to your product.  ATCMedical CANNOT accept (Unauthorized) returns without a previously issued RMA.  RMAs expire 30 days after issuance. 

Some of our items are special order items that ship directly from the manufacturer.  These items will be marked as SP and will take approximately 10-15 business days for delivery and in most cases, cannot be returned.

If you would like to request a return for item that was shipped to you correctly but for some reason would like to return this item, you will be responsible for the shipping back to the warehouse, we will not send a return label. If an item is shipped to you incorrectly, we will issue a return and have the item picked up.

Depending on the Manufacturer, there may be a 25% restocking fee.  There will definitely be a 25% restocking fee on Invacare and Medline products.  If it is an Invacare, Medline, McKesson, Drive, and BioMed product, the seal must not be broken on the package or they will not accept the item back. For Invacare and Drive products, they will not accept any product that has been assembled or used.  

Medline will not accept any returns for products under $30.00.

We are unable to take back certain products due to health reasons.  These items include, but are not limited to, underwear, pillows, toilet seats, oral products, etc.  If an item has been opened or used, it is not returnable.

Steps to follow on returns:

1.        email to [email protected] the following information.

            a.         Order number

            b.        Item or items to be returned

            c.         Quantity to be returned

            d.        Include in the Subject line:  RETURN

            e.         Reason for the return.

In most cases you will receive within 24 hours (except for week-ends and holidays) an email with instructions for the return.  Allow up to 30 days for the item (s) to be returned and inspected for the credit to be issued.

Once an RMA # is issued, you have 10 days in which to return this item.  We have the right to refuse the credit if the item is returned after the 10 day period. 

We will accept a request for an RMA on an order placed within the past 30 days.  If the order is past 30 days, the manufacturer will not accept the product.

The only way we can issue credit on a returned item is to have that package marked clearly with the RMA #.  If the package is not clearly marked, we will not know who to issue credit to.

ATC Medical ships within the Continental United States under the normal shipping policy.  We are not responsible for freight outside of this area.

Eff. 8/22/2017: 

Due to a change in manufacturer policy, all special order items (unless damaged in shipment or defective product) are non-returnable.